Airfare Daily Deals eCigarettes Eyeglasses Hotels Jewelry Online Backup Online Dating Online Printing Online Tickets Skin Care Textbook Rentals Vitamins Web Hosting Weddings
Get reviews, comparisons, and deals for popular retailers and brands
SEARCH

Sears Outlet Website Review & Ratings + Sears Outlet Coupons

Sears Outlet: Products & Services

Sears Outlet sells a huge variety of home appliances and electronics, housewares, clothing, tools, fitness equipment and much more for 20-70% off retail prices. Sears Outlet sells scratch and dent, out of carton, discontinued, reconditioned, new and used merchandise. 

Sears Outlet sells:

Sears Outlet: Company Background

Sears Outlet is the outlet store for Sears. Sears is an American based company that was founded in 1893 in Chicago, Illinois by Richard Warren Sears an Alvah C. Roebuck. There are over 100 Sears Outlet brick and mortar store across America. The Sears Outlet online store is about eight years old.

Sears Outlet contact information:

  • Phone: 877-927-7957
  • Email: outlet@customerservice.sears.com 
Sears Outlet: Customer Feedback & Reviews

Customer reviews for Sears Outlet were about 70% negative and 30% positive.

Positive customer reviews commented on:

  • Good prices

Negative customer reviews commented on:

  • Horrible customer service
  • Receiving broken products
  • Back ordered products

Some customer reviews were:

"pretty good overall, did not like the high shipping fee but I still saved some money"

Sorry to say that Sears Outlet has the most incompetent customer service we've ever encountered. A floor-model refrigerator, which was supposed to have no damage, arrived with two huge dents and paint chipped off on the front. 

I hope someone from Sears Outlet can offer some assistance in my current situation. This week alone my wife and I have placed three orders on the Sears Outlet website, all with no success. After placing the first two orders we received two separate emails stating our orders had been cancelled.

The washer I purchased at the Sears Outlet in Tucker, Georgia required a service call the day it was installed. The technician had to order $450 worth of parts and I will be waiting 3 weeks for a repair on my supposedly "Sears Certified" washing machine. I will advise everyone I know to avoid the Sears Outlet.

my favorite place to shop.great deals...........

Gosh, I cannot tell you how tired I am of posting on all the Sears Facebook pages, and calling customer service, and contacting the sears coporate office, and calling the sears store in CT to try to resolve my problem with an order from the Sears Outlet Online. 

Worst. Service. Ever. I Purchased a king size Sealy mattress on November 3rd, the delivery has been scheduled three times and cancelled three times. Their only explaination is that the mattress is coming from a warehouse in Ohio (I live in Michigan), but why do they keep scheduling a delivery if the mattress isn't available? It's now November 29th and I still don't have a bed. I will never shop at Sears again.

Sears Outlet: Business Credibility & Trustworthiness

Sears Outlet is not accredited with the Better Business Bureau; however their parent company Sears Holdings Corporation, which receives all of the complaints for all of the Sears Outlets and Sears stores, do have a BBB rating of "A-". Their BBB file was opened in 1926. Over the last three years, there has been 17,417 complaints filed against Sears Holdings Corporation with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against Sears Holdings Corporation were:

  • 1,956 complaints were due to advertising/sales Issues
  • 1,312 complaints were due to delivery issues
  • 1,170 complaints were due to guarantee/warranty Issues
  • 12,473 complaints were due to problems with product/service
  • 509 complaints were due to billing and collections. 
Sears Outlet: Website Popularity & Google Ranking

Sears Outlet website popularity:

  • Sears Outlet has a worldwide Alexa traffic rating of 12,585 out of 30 million websites.
  • Sears Outlet has an American Alexa traffic rating of 2,941
  • Sears Outlet has a Google pagerank of five out of ten.
  • The Sears Outlet site receives around 16,800 unique visitors daily, which account for 134,400 daily page views.
  • About 91% of the visitors to the Sears Outlet site are American.
Sears Outlet: Social Media Presence


Sears Outlet social media presence:

  • Sears Outlet can be followed on Facebook; they have 46,049 likes on Facebook and have 1,631 people talking about them. Sears Outlet usually updates their Facebook page several times a week..
  • Sears Outlet can be followed on Twitter; they have 33,431 followers on Twitter and have posted11,242 tweets. Sears Outlet usually tweets several times a week.
  • Sears Outlet offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • Sears Outlet is on YouTube; they have uploaded 25 videos and have 29 subscribers
  • Sears Outlet is on Pinterest; they have 12 pinned items
  • Sears Outlet has a blog customers can follow
Sears Outlet: Website Security & Safety

Sears Outlet is VeriSign Secured and uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Sears Outlet site as "not suspicious" and states that no malicious software or suspicious content has been detected on it. However, Google Safe Browsing has not visited the Sears Outlet site in the last ninety days.

Sears Outlet: Pricing & Packages

Sears Outlet offers excellent prices on all their products. In a price comparison of three products, Sears Outlet was alot less expensive on all three items than their leading competitors were.

EWP Global 5 Drawer Roll Cabinet

  • Sears Outlet: $179.93 
  • Leading competitor: $200.00

Whirlpool Duet® Premium 4.3 cu. ft. Capacity Front Load Washer

  • Sears Outlet: $799.93
  • Leading competitor: $1,074.60

Samsung 52 in. (Diagonal) Class 1080p 120Hz Touch of Color™ LCD HD Television

  • Sears Outlet: $629.93
  • Leading competitor: $989.98
Sears Outlet: Shipping Rates & Policies

Sears Outlet shipping rates and policies:

  • Sears Outlet only ships throughout the United States
  • Sears Outlet offers in-store pickup or home delivery
  • Delivery costs vary on the weight of merchandise being shipped and if a local store has the product or not.
  • Exact shipping costs are available at the checkout.
Sears Outlet: Payment Methods Accepted

Sears Outlet accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. Sears Outlet also accepts Sears credit cards. In addition, Sears Outlet also accepts Sears, Kmart or Lands' End Gift Cards. Sears Outlet does not accept money orders, wire transfers or checks of any kind. 

Sears Outlet: Returns, Refunds & Exchange Policy

Sears Outlet return/refund policy:

  • Sears Outlet offers a 60 day return policy for most products
  • Consumer electronics and apparel have a 30 day return policy.
  • All returns must be in new unused condition and include all original packaging and paperwork.
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs
Sears Outlet: Product images & screenshots
Sears Outlet Coupons
Best Available Sears Outlet Coupon:
Need an answer?
Get insightful answers from community-recommended
experts
in on Knoji.
Would you recommend this author as an expert in Home Appliances?
You have 0 recommendations remaining to grant today.
Comments (0)
Sears Outlet Rating Summary
Customer Reviews
Have you used Sears Outlet? Help Knoji's 1 million+ consumers by sharing your experiences with searsoutlet.com.
Post Your Review
Get the Best Sears Outlet Deals in Your Inbox
Be first to know about exclusive discounts for Sears Outlet.
You can 1-click unsubscribe from any notification we send you
SEARS OUTLET COUPONS
ARTICLE DETAILS
COMPANY DETAILS
RELATED ARTICLES